The Power to Be More Productive
We deliver AI-powered IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions that help organizations streamline operations, enhance cross-functional service delivery, and accelerate digital transformation — backed by our certified Freshworks partnership.
Join 65,000+ businesses worldwide who have discovered the power of service management.
In today’s fast-paced digital world, IT and business teams are expected to deliver faster resolutions, greater efficiency, and seamless employee experiences—all while managing constrained budgets.
At WHIM Innovation, we specialize in Freshservice, an AI-powered, cloud-native IT Service Management (ITSM) solution designed to streamline operations, automate workflows, and improve service delivery.
Our Services
As an official FreshWorks partner, WHIM Innovation provides expert consulting, seamless implementation, and ongoing support to help you maximize the value of Freshservice.
Service Management Strategy
Align your IT processes with business goals using smart, scalable solutions rooted in AI for B2B, RPA for startups, and intelligent automation for B2B SaaS.
Smooth and Streamlined Rollout
We ensure a fast, stress-free Freshservice rollout—configured to match your workflows, processes, and goals from day one.
Enterprise Software Licensing
We simplify Freshservice licensing for enterprise and mid-market clients, ensuring seamless integration with your broader IT automation solutions for enterprises.
AI & Automation Optimization
Unlock the full potential of Freddy AI by automating routine tasks, improving the accuracy of decision-making, and streamlining workflows.
Enterprise Service Management, Reimagined
Finance
Freshservice gives finance teams visibility into IT assets and costs, helping reduce spend and avoid waste.
Marketing
Create a centralized, automated system that streamlines requests and ensures task execution across the organization.
HR
Automate onboarding and employee support to streamline HR workflows and improve the employee experience.
Operations
Streamline operations by automating routine tasks and centralizing service requests to cut resolution times by up to 40%.
Automate. Scale. Win.
Elevate Your Service Delivery
AI-Driven Automation
Reduce manual effort with no-code workflows and AI-powered task automation.
Faster Resolutions with Freddy AI
Empower agents with Freddy AI, cutting response times and increasing first-contact resolution.
Service Management
Deliver unified service experiences across departments with enterprise service management.
Enterprise-grade IT Asset Management
Reduce downtime, mitigate risks, and cut costs with AI-powered Freshservice
IT Operations Management
Ensure operational resilience and minimize downtime with proactive incident management.
Seamless Integrations
Connect Freshservice effortlessly with your existing tools and applications, creating a cohesive IT ecosystem.
Success by the Numbers: AI-Driven Impact
356%
Increase in ROI using Freshservice, per Forrester’s Total Economic Impact study
3.5x
Faster first response time, demonstrating AI’s effectiveness in enhancing support efficiency.
See Freshservice in Action!
Partner with WHIM Innovation to revolutionize your internal operations.