Accelerating the Technology Launch for a New Organization

BACKGROUND:

The Detroit Regional Partnership (DRP), a single point-of-contact for companies as they explore and invest in the Detroit region, was growing and needed to move into its own office space. Launched in 2019 as a carveout from an existing entity, DRP needed a partner to manage the technology transition, as well as design and implement all the systems and applications that would support the new business.

GOALS:

DRP leadership had an accelerated timeline for transition and strategic projects, including applications, network architecture, productivity tools, website, VoIP, and state-of-the-art workstations and conferencing tools.

RESULTS:

WHIM’s accelerated implementation model designed and implemented a state-of-the art architecture with automation, security, training and continuous improvement.

• Accelerated a full office build-out – including work stations, networking, printing, conferencing, and phones – in 1/3 of the standard time.
• Designed and launched a new website with a rapid 4-week timeline. 
• Implemented business collaboration software and cybersecurity
• Implemented a new employee IT self-service portal and onboarding materials.
• Reduced IT support tickets by 50% within 6 mos of new office launch.  
• Launched state-of-the-art security training and multi-layered cyber monitoring.
• Acquired new hardware and infrastructure to support a fully remote collaboration.