BACKGROUND:Hackers are continuously developing new tools and methods for accessing sensitive data. In the wake of the COVID-19 pandemic, hackers increased targeting of small businesses. Employees who had been working at the office behind a firewall were suddenly...
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Accelerating the Technology Launch for a New Organization
BACKGROUND:The Detroit Regional Partnership (DRP), a single point-of-contact for companies as they explore and invest in the Detroit region, was growing and needed to move into its own office space. Launched in 2019 as a carveout from an existing entity, DRP needed a...
Pivoting to a Virtual IT Support Model for Fully Remote Teams
BACKGROUND:2020 will forever be remembered as a year of disruptions caused by the COVID-19 pandemic. Businesses were faced with many problems - the first being that all personnel were forced into a remote work arrangement. Almost overnight, the technical...